Front Office Professional

Gainful Employment Disclosure

Spring 2018

Enrollment:

Fall, Winter, Spring, Summer

Degrees and Certificates

Program Website:

View the program website

Program Description

The Front Office Professional program is a three-quarter program preparing students for entry-level positions. Students completing this program are prepared to greet callers, make and receive telephone calls in a professional way, format correspondence and reports, and perform a variety of duties depending on the office situations.

In order to earn a Front Office Professional certificate, a student must maintain a 2.0 GPA in all individual courses.

Program Learning Outcomes

  1. Apply introductory knowledge of current office procedures, techniques, and records management systems.
  2. Perform administrative duties using current office technology.
  3. Apply knowledge of grammar and punctuation to create and edit business communications.
  4. Use Microsoft Word, Outlook, PowerPoint, and Excel.

Certificate - SCC

Offered at Locations:  Online Learning, SCC - Colville Center, SCC - Inchelium Center, SCC - Newport Center, SCC - Republic Center, Spokane Community College

First Quarter

BT   105Basic Grammar for Business II 5
BT   106Computing Essentials 5
BT   152College and Career Strategies 3
CATT 102Introduction to Outlook 2.5
15.5

Second Quarter

BT   127Human Relations and Professional Development 3
BT   196Skillbuilding 1
BUS  103Basic Business Math and Electronic Calculators 5
CATT 190Introduction to PowerPoint 2.5
MMGT 223Customer Service 3
14.5

Third Quarter

BT   165Word Processing 5
BT   204Spreadsheet Design and Analysis 5
BT   272Business Correspondence 15
15
45 credits are required for the Certificate
1May be substituted with BT 274.

Disclaimer: The college cannot guarantee courses will be offered in the quarters indicated. During the period this guide is in circulation, there may be curriculum revisions and program changes. Students are responsible for consulting the appropriate academic unit or adviser for more current and specific information. the information in this guide is subject to change and does not constitute an agreement between the college and the student.